FREQUENTLY ASKED QUESTIONS

What is the best way to contact A Change of Pace for services?
You can call our main number, 321.230.6237 or send us a contact request via our website. We have staff that monitors the phones and email all day long.

What does a "custom website" mean?
That means all of our websites are built from scratch. We do not use templates. Each website is one of a kind and utilizes the latest technology so that your website displays properly when using the many types of browsers available. We also QA each site on PC's and Mac's because they do display differently if they are not constructed properly.

How long does it take to build a website?
Usually an average site will take between one month to three months. In 100% of all cases the delay is due to the client not providing the content or additional information in a timely manner. A database site can take a bit longer due to the development work that goes on behind the scenes.

What if I don't like the design of the site you show me?
We make every attempt to discover before hand what your likes and dislikes are and what your objectives are in having a website. Our staff of Designers have over 25 years of design and website design experience. They really do have their finger on the pulse! With all of the 100's of sites we have designed we have never had a client not like the design. Usually it is our staff that changes the design so we have no precedence on which to base our answer. If a client blatently changes the scope of the project once the design has been submitted then there will be a re-design fee charged. We will take each situation on a case by case basis and make judgment calls based on being fair to our customer and doing the right thing.

Do you require a contract to be signed?
For our website work, we do. This is for our protection as well as our Clients. We like to make sure that everyone is on the same page right from the get go. We believe that communication is the key to a good relationship and like to start out that way by providing a contract. For all other services we do not but there have been a few cases where the scope of the project requires a contract.

What forms of payment do you take?
We take Visa and Mastercard, personal check, money orders, cashiers checks and cash.

Do you have any type of referral program?
Yes, we do! Please contact us for additional information.

Do you guarantee your services?
Yes we do! We stand behind everything we do, 100%. If we make a mistake we will admit it and compensate you as deemed appropriate. We are totally driven by customer service. Our CEO's first job was at McDonald's over 40 years ago when McDonald's was truly all about customer service. Our company mission statement and operating philosophy are all built on the foundation of providing the finest quality product at the fairest price. We aren't happy until you are happy.

Why do I need Search Engine Optimization (SEO) or Internet Marketing?

One of the main reasons people want or need to have a website is so they can sell their products to consumers or they have a service to provide. Either way the mission is to attrack folks to your site. The Integrated Approach to SEM involves both promotion and maintenance goals. By on-the-page and off-the-page optimization you achieve good rankings and increase traffic flow. By regular keyword research, traffic analysis and page adjustment you achieve high conversion rate, thus achieving the full potential of your Web site. The technical maintenance and troubleshooting helps keep your site trouble-free, enhancing your visitor's experience and improving search engine spider compatibility. Website maintenance, while of course an important task, is secondary to the primary search engine marketing goals of promotion and traffic analysis.

How long will it take to fix my computer?
In reality it really depends on what the problem is. But generally speaking the average turn around time is between 1-2 days. When we have a system in for repair our certified technicians will run a full set of hardware and software diagnostics so we can ensure that your system is in the best shape it can possibly be. Our 36 point inspection includes cleaning out the dust, checking the power supply voltages to make sure they are within spec, verifing that all components are working as they should and a host of other services. We guarantee our service and maintain our number one mission is to serve our customer, YOU!


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